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Customer Service. In The Spotlight. I cannot wait to read Roger"s reply to this review and see how he turns it into MY fault again. You know,when I met him last year,I thought he was alright and I think he thought I was alright too. I guess I was wrong on both accounts.
He did not want my business at all. He is just concerned about himself and his and his wife's side of the story. I hope to clarify a few items. Rob's account is fairly accurate from his viewpoint. The additional information I was told is that when Rob admittedly lost his temper he used words that were extremely inappropriate including the "F" word.
It makes no difference to me who is answering our phones, whether it is my wife, my daughters, or any of our employees, I expect they be treated with respect. On the issue of upgrades. We do not lure customers with low prices on certain items just to get an upgrade fee to a more expensive item. It is not how we operate. We have 35 machines that are valid for the discounted voucher he purchased, we have only 5 that are more expensive.
We decided this year to not discount these 5 machines. Rob or anyone could have called before buying the discounted voucher and found out the upgrade price. I am sorry that things exploded the way they did. I appreciate everyone's business and support. Disagreements like this generally result from fault on both parties.
For our part, I apologize. If Rob wants to call me personally and work this out I am happy to discuss options with him anytime.
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My personal cell phone is We arrived after a very snowy night. We were greeted by Miranda and treated with great service. She walked us to our cabin and showed us everything about it.
When our Dish Network quite working due to allot of snow on the dish she called the owner, Roger who insisted we be moved to a nicer cabin which had working Dish Network. We were able to rent a 4 wheeler and enjoyed the day. Even though there were several other families in the surrounding Bear River cabins, we felt like we were alone and throughly enjoyed the quiet. The views are spectacular and we enoyed everything about our Anniversary trip. My extended family stayed together in a cabin at the bear river lodge.
The property is clean and big but the experience, unfortunately was horrible based upon the actions of the property owner and his sad display of unprofessionalism when dealing with his customers. Let it be said that the employees were perfectly cordial however. We rented some atv's and had them out for a short afternoon when one machines axel completely fell apart leaving some stranded far away and lucky to be uninjured. The owner was only concerned with the bottom line to his business and future rental abilities and demanded FULL payment for a new machine before proceeding any further thanks, yes we are alive and fine Only after he stormed into a room crowded with family ages saying a prayer on a meal and yelling at the top of his lungs and demanding we vacate the property immediately and frightening those young and old, did he calm down eventually and see the errors of his ways he decide to work this out in a more professional manner.
What this owner fails to realize is that while he may have apologized in private to 1 or 2 members of this group, he didn't make amends to the present during the episode and some children and adults are still confused and scared by his actions. Truly he failed more than once and continues to in his lack of care for his reaction to this episode. Let it be known that in the end the company decided that they were at fault in the failure of the rented equipment and did not seek further payment.
So, this should stop any rebuttal of his reply and 'careless' users of the equipment. Hey, owner..
Treat your clients and the situation with the respect it deserved. Thankfully now I know better and will warn everyone I can to stay as far away from this location as possible. Choose another beautiful location with a property owner to match! Unfortunately the individual who posted this return is probably an innocent bystander who has partial facts.
Bear River - Team Home Bear River Bears Sports
As Owner I received a call from our Manager that a man had done thousands fo dollars of damage to a new Side by Side ATV and was refusing to pay for the damage and was making threats against our employees. The manager asked me to drive miles to help resolve the situation. Upon arrival I found the guest who then informed me that it would be cheaper for him to pay legal fees and drag the claim for damage through court and possibly outlast us in the legal system than pay for the damage. I asked the guest to leave and he refused.
I then entered the cabin and informed the entire group of the situation and asked them to leave. All the while I am trying to fend off the attacks of a hostile guest. Upon entering the cabin I did notice several children and older family members. I asked to speak to the most senior member.
After consulting with law enforcement and legal counsel it was determined that since they were scheduled to leave the following morning and the trouble was being caused by a single member of their family, I would allow them to stay and pursue any collections for damage at a later time. Flights Vacation Rentals Restaurants Things to do. Tip: All of your saved places can be found here in My Trips. Log in to get trip updates and message other travelers. Profile Join. Log in Join. The Bear River Lodge. Lowest prices for your stay. Guests 1 room , 2 adults , 0 children Guests 1 2.
Like saving money? We search up to sites for the lowest prices. Review of The Bear River Lodge. More Show less. Date of stay: December Trip type: Traveled solo.
See all 82 reviews. Nearby Hotels. Mac's Motel. View Hotel.
Perfect conditions for Bear River Winter Carnival's weekend of outdoor fun
Free Wifi. Free parking. Breakfast included.